Exploitation evidence
Known exploited · CISA KEV listed
Added 2024-10-15. Ransomware campaign use: Unknown.
CISA required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
CISA due date: 2024-11-05. This is the catalog’s deadline, not an assessment of your organization’s exposure.
KEV checked 13 Nov 2026, 00:20 Jerusalem · Original catalog ↗Reported products and versions
SolarWinds / Web Help Desk
Default status: affected
- affected: 12.8.3 Hotfix 1 and previous versions
Fixes and workarounds
SolarWinds recommends that customers upgrade to SolarWinds Web Help Desk v12.8.3 HF2 as soon as it becomes available.
Sources and related reporting
CVE Program record ↗ · Download tracked evidence as JSON
- https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28987
- https://support.solarwinds.com/SuccessCenter/s/article/SolarWinds-Web-Help-Desk-12-8-3-Hotfix-2
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28987
- https://www.theregister.com/2024/08/22/hardcoded_credentials_bug_solarwinds_whd/
Observed change timeline
History begins when Egret first downloads each source. It is not the complete upstream CVE history.
12 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-12",
"epss": 0.93299,
"percentile": 0.99839
}10 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-10",
"epss": 0.93299,
"percentile": 0.99838
}09 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-09",
"epss": 0.93299,
"percentile": 0.99838
}08 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-08",
"epss": 0.93299,
"percentile": 0.99838
}07 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-07",
"epss": 0.93299,
"percentile": 0.99838
}06 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-06",
"epss": 0.93299,
"percentile": 0.99838
}06 Nov 2026, 06:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-05",
"epss": 0.93299,
"percentile": 0.99838
}04 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-04",
"epss": 0.93299,
"percentile": 0.99838
}04 Nov 2026, 06:20 Jerusalem · CVE Program record changed
Stored CNA snapshot at this observation.
{
"containers": {
"adp": [
{
"affected": [
{
"cpes": [
"cpe:2.3:a:solarwinds:webhelpdesk:*:*:*:*:*:*:*:*"
],
"defaultStatus": "unknown",
"product": "webhelpdesk",
"vendor": "solarwinds",
"versions": [
{
"lessThanOrEqual": "12.8.3",
"status": "affected",
"version": "0",
"versionType": "custom"
}
]
}
],
"metrics": [
{
"other": {
"content": {
"id": "CVE-2024-28987",
"options": [
{
"Exploitation": "active"
},
{
"Automatable": "yes"
},
{
"Technical Impact": "total"
}
],
"role": "CISA Coordinator",
"timestamp": "2024-10-16T12:59:52.543547Z",
"version": "2.0.3"
},
"type": "ssvc"
}
},
{
"other": {
"content": {
"dateAdded": "2024-10-15",
"reference": "https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28987"
},
"type": "kev"
}
}
],
"providerMetadata": {
"dateUpdated": "2025-10-21T22:55:46.764Z",
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP"
},
"references": [
{
"tags": [
"government-resource"
],
"url": "https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28987"
}
],
"timeline": [
{
"lang": "en",
"time": "2024-10-15T00:00:00.000Z",
"value": "CVE-2024-28987 added to CISA KEV"
}
],
"title": "CISA ADP Vulnrichment"
},
{
"providerMetadata": {
"dateUpdated": "2024-08-24T22:45:30.565Z",
"orgId": "af854a3a-2127-422b-91ae-364da2661108",
"shortName": "CVE"
},
"references": [
{
"url": "https://www.theregister.com/2024/08/22/hardcoded_credentials_bug_solarwinds_whd/"
}
],
"title": "CVE Program Container",
"x_generator": {
"engine": "ADPogram 0.0.1"
}
}
],
"cna": {
"affected": [
{
"defaultStatus": "affected",
"product": "Web Help Desk",
"vendor": "SolarWinds",
"versions": [
{
"status": "affected",
"version": "12.8.3 Hotfix 1 and previous versions"
}
]
}
],
"credits": [
{
"lang": "en",
"type": "finder",
"user": "00000000-0000-4000-9000-000000000000",
"value": "Zach Hanley"
}
],
"descriptions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.<br><br>"
}
],
"value": "The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data."
}
],
"impacts": [
{
"capecId": "CAPEC-21",
"descriptions": [
{
"lang": "en",
"value": "CAPEC-21 Exploitation of Trusted Credentials"
}
]
}
],
"metrics": [
{
"cvssV3_1": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 9.1,
"baseSeverity": "CRITICAL",
"confidentialityImpact": "HIGH",
"integrityImpact": "HIGH",
"privilegesRequired": "NONE",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N",
"version": "3.1"
},
"format": "CVSS",
"scenarios": [
{
"lang": "en",
"value": "GENERAL"
}
]
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-798",
"description": "CWE-798 Use of Hard-coded Credentials",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2024-08-22T11:43:41.569Z",
"orgId": "49f11609-934d-4621-84e6-e02e032104d6",
"shortName": "SolarWinds"
},
"references": [
{
"url": "https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28987"
},
{
"url": "https://support.solarwinds.com/SuccessCenter/s/article/SolarWinds-Web-Help-Desk-12-8-3-Hotfix-2"
}
],
"solutions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "SolarWinds recommends that customers upgrade to SolarWinds Web Help Desk v12.8.3 HF2 as soon as it becomes available.<br>"
}
],
"value": "SolarWinds recommends that customers upgrade to SolarWinds Web Help Desk v12.8.3 HF2 as soon as it becomes available."
}
],
"source": {
"discovery": "EXTERNAL"
},
"title": "SolarWinds Web Help Desk Hardcoded Credential Vulnerability",
"x_generator": {
"engine": "Vulnogram 0.1.0-dev"
}
}
},
"cveMetadata": {
"assignerOrgId": "49f11609-934d-4621-84e6-e02e032104d6",
"assignerShortName": "SolarWinds",
"cveId": "CVE-2024-28987",
"datePublished": "2024-08-21T21:17:23.041Z",
"dateReserved": "2024-03-13T20:27:09.782Z",
"dateUpdated": "2025-10-21T22:55:46.764Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.1"
}03 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-03",
"epss": 0.93299,
"percentile": 0.99836
}03 Nov 2026, 02:22 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-02",
"epss": 0.93299,
"percentile": 0.99836
}03 Nov 2026, 02:22 Jerusalem · CISA KEV status changed
Stored KEV snapshot at this observation.
{
"cveID": "CVE-2024-28987",
"cwes": [
"CWE-798"
],
"dateAdded": "2024-10-15",
"dueDate": "2024-11-05",
"forensicTriage": "No",
"knownRansomwareCampaignUse": "Unknown",
"notes": "https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28987 ; https://nvd.nist.gov/vuln/detail/CVE-2024-28987",
"product": "Web Help Desk",
"requiredAction": "Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.",
"shortDescription": "SolarWinds Web Help Desk contains a hardcoded credential vulnerability that could allow a remote, unauthenticated user to access internal functionality and modify data.",
"vendorProject": "SolarWinds",
"vulnerabilityName": "SolarWinds Web Help Desk Hardcoded Credential Vulnerability"
}