Exploitation evidence
Known exploited · CISA KEV listed
Added 2025-02-13. Ransomware campaign use: Known.
CISA required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
CISA due date: 2025-03-06. This is the catalog’s deadline, not an assessment of your organization’s exposure.
KEV checked 13 Nov 2026, 00:20 Jerusalem · Original catalog ↗Reported products and versions
n/a / n/a
Default status: Not specified
- affected: n/a
Fixes and workarounds
No explicit solution text in the downloaded CVE record. Consult the vendor advisory; unaffected version ranges are shown above as reported, not inferred as a patch recommendation.
Sources and related reporting
CVE Program record ↗ · Download tracked evidence as JSON
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727
Observed change timeline
History begins when Egret first downloads each source. It is not the complete upstream CVE history.
12 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-12",
"epss": 0.96833,
"percentile": 0.99888
}10 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-10",
"epss": 0.96833,
"percentile": 0.99887
}09 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-09",
"epss": 0.96833,
"percentile": 0.99887
}08 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-08",
"epss": 0.96833,
"percentile": 0.99887
}07 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-07",
"epss": 0.96833,
"percentile": 0.99887
}06 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-06",
"epss": 0.96833,
"percentile": 0.99887
}06 Nov 2026, 06:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-05",
"epss": 0.96833,
"percentile": 0.99887
}04 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-04",
"epss": 0.96833,
"percentile": 0.99887
}04 Nov 2026, 00:20 Jerusalem · CVE Program record changed
Stored CNA snapshot at this observation.
{
"containers": {
"adp": [
{
"metrics": [
{
"cvssV3_1": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 9.1,
"baseSeverity": "CRITICAL",
"confidentialityImpact": "HIGH",
"integrityImpact": "HIGH",
"privilegesRequired": "NONE",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N",
"version": "3.1"
}
},
{
"other": {
"content": {
"id": "CVE-2024-57727",
"options": [
{
"Exploitation": "active"
},
{
"Automatable": "yes"
},
{
"Technical Impact": "total"
}
],
"role": "CISA Coordinator",
"timestamp": "2025-02-13T00:00:00+00:00",
"version": "2.0.3"
},
"type": "ssvc"
}
},
{
"other": {
"content": {
"dateAdded": "2025-02-13",
"reference": "https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727"
},
"type": "kev"
}
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-22",
"description": "CWE-22 Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2026-08-04T03:55:43.271Z",
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP"
},
"references": [
{
"tags": [
"government-resource"
],
"url": "https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727"
}
],
"timeline": [
{
"lang": "en",
"time": "2025-02-13T00:00:00.000Z",
"value": "CVE-2024-57727 added to CISA KEV"
}
],
"title": "CISA ADP Vulnrichment"
}
],
"cna": {
"affected": [
{
"product": "n/a",
"vendor": "n/a",
"versions": [
{
"status": "affected",
"version": "n/a"
}
]
}
],
"descriptions": [
{
"lang": "en",
"value": "SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords."
}
],
"problemTypes": [
{
"descriptions": [
{
"description": "n/a",
"lang": "en",
"type": "text"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2025-01-15T22:46:02.402Z",
"orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
"shortName": "mitre"
},
"references": [
{
"url": "https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/"
},
{
"url": "https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier"
}
]
}
},
"cveMetadata": {
"assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
"assignerShortName": "mitre",
"cveId": "CVE-2024-57727",
"datePublished": "2025-01-15T00:00:00.000Z",
"dateReserved": "2025-01-09T00:00:00.000Z",
"dateUpdated": "2026-08-04T03:55:43.271Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.2"
}03 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-03",
"epss": 0.96833,
"percentile": 0.99888
}03 Nov 2026, 02:22 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-02",
"epss": 0.96833,
"percentile": 0.99887
}03 Nov 2026, 02:22 Jerusalem · CISA KEV status changed
Stored KEV snapshot at this observation.
{
"cveID": "CVE-2024-57727",
"cwes": [
"CWE-22"
],
"dateAdded": "2025-02-13",
"dueDate": "2025-03-06",
"forensicTriage": "No",
"knownRansomwareCampaignUse": "Known",
"notes": "https://simple-help.com/kb---security-vulnerabilities-01-2025 ; Additional CISA Mitigation Instructions: https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-163a ; https://nvd.nist.gov/vuln/detail/CVE-2024-57727",
"product": "SimpleHelp",
"requiredAction": "Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.",
"shortDescription": "SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.",
"vendorProject": "SimpleHelp ",
"vulnerabilityName": "SimpleHelp Path Traversal Vulnerability"
}