Exploitation evidence
Known exploited · CISA KEV listed
Added 2026-04-24. Ransomware campaign use: Known.
CISA required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
CISA due date: 2026-05-08. This is the catalog’s deadline, not an assessment of your organization’s exposure.
KEV checked 13 Nov 2026, 00:20 Jerusalem · Original catalog ↗Reported products and versions
n/a / n/a
Default status: Not specified
- affected: n/a
Fixes and workarounds
No explicit solution text in the downloaded CVE record. Consult the vendor advisory; unaffected version ranges are shown above as reported, not inferred as a patch recommendation.
Sources and related reporting
CVE Program record ↗ · Download tracked evidence as JSON
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce
- https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728
Observed change timeline
History begins when Egret first downloads each source. It is not the complete upstream CVE history.
12 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-12",
"epss": 0.64468,
"percentile": 0.99249
}10 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-10",
"epss": 0.64468,
"percentile": 0.99244
}09 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-09",
"epss": 0.64468,
"percentile": 0.99243
}08 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-08",
"epss": 0.64468,
"percentile": 0.99242
}07 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-07",
"epss": 0.64468,
"percentile": 0.99242
}06 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-06",
"epss": 0.64468,
"percentile": 0.99241
}06 Nov 2026, 06:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-05",
"epss": 0.64468,
"percentile": 0.99241
}04 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-04",
"epss": 0.64468,
"percentile": 0.9924
}04 Nov 2026, 00:20 Jerusalem · CVE Program record changed
Stored CNA snapshot at this observation.
{
"containers": {
"adp": [
{
"metrics": [
{
"cvssV3_1": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "HIGH",
"baseScore": 7.2,
"baseSeverity": "HIGH",
"confidentialityImpact": "HIGH",
"integrityImpact": "HIGH",
"privilegesRequired": "HIGH",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H",
"version": "3.1"
}
},
{
"other": {
"content": {
"id": "CVE-2024-57728",
"options": [
{
"Exploitation": "active"
},
{
"Automatable": "no"
},
{
"Technical Impact": "total"
}
],
"role": "CISA Coordinator",
"timestamp": "2026-04-24T00:00:00+00:00",
"version": "2.0.3"
},
"type": "ssvc"
}
},
{
"other": {
"content": {
"dateAdded": "2026-04-24",
"reference": "https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728"
},
"type": "kev"
}
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-22",
"description": "CWE-22 Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2026-08-04T03:56:06.666Z",
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP"
},
"references": [
{
"tags": [
"third-party-advisory"
],
"url": "https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce"
},
{
"tags": [
"third-party-advisory"
],
"url": "https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/"
},
{
"tags": [
"government-resource"
],
"url": "https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728"
}
],
"timeline": [
{
"lang": "en",
"time": "2026-04-24T00:00:00.000Z",
"value": "CVE-2024-57728 added to CISA KEV"
}
],
"title": "CISA ADP Vulnrichment"
}
],
"cna": {
"affected": [
{
"product": "n/a",
"vendor": "n/a",
"versions": [
{
"status": "affected",
"version": "n/a"
}
]
}
],
"descriptions": [
{
"lang": "en",
"value": "SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user."
}
],
"problemTypes": [
{
"descriptions": [
{
"description": "n/a",
"lang": "en",
"type": "text"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2025-01-15T22:47:06.340Z",
"orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
"shortName": "mitre"
},
"references": [
{
"url": "https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/"
},
{
"url": "https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier"
}
]
}
},
"cveMetadata": {
"assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
"assignerShortName": "mitre",
"cveId": "CVE-2024-57728",
"datePublished": "2025-01-15T00:00:00.000Z",
"dateReserved": "2025-01-09T00:00:00.000Z",
"dateUpdated": "2026-08-04T03:56:06.666Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.2"
}03 Nov 2026, 18:20 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-03",
"epss": 0.64468,
"percentile": 0.99238
}03 Nov 2026, 02:22 Jerusalem · EPSS observation updated
Stored EPSS snapshot at this observation.
{
"date": "2026-11-02",
"epss": 0.64468,
"percentile": 0.99237
}03 Nov 2026, 02:22 Jerusalem · CISA KEV status changed
Stored KEV snapshot at this observation.
{
"cveID": "CVE-2024-57728",
"cwes": [
"CWE-22"
],
"dateAdded": "2026-04-24",
"dueDate": "2026-05-08",
"forensicTriage": "No",
"knownRansomwareCampaignUse": "Known",
"notes": "https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier ; https://nvd.nist.gov/vuln/detail/CVE-2024-57728",
"product": "SimpleHelp",
"requiredAction": "Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.",
"shortDescription": "SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.",
"vendorProject": "SimpleHelp ",
"vulnerabilityName": "SimpleHelp Path Traversal Vulnerability"
}